Frequently Asked Questions

FAQ

Simply download our app onto your smartphone and make sure you have set your preferences including location, delivery option and any notes for delivery. Our website Booyaa.co.uk is available 24/7 and you can follow us on FB and Instagram.

You can simply go to our website or app, click SIGNUP, fill in the basic info and you can start ordering whatever you fancy.

You can simply go to our website or app, click BUSINESS SIGNUP, fill in the basic info and one of our local team members will come and visit you to take you through the process in a few short steps. Please note, help is always available to you in a number of ways. You can email us or call our local representative, just visit CONTACT US and pick your preferred form. Please note we strictly adhere to the COVID-19 measures and our representatives will follow strict guidelines to protect you and themselves.

It is our utmost priority to protect customers, businesses and their staff as well as our drivers and representatives which is why we have taken a number of actions to ensure we deliver products safely.

Our mission is to safely deliver our customers’ favourite products swiftly, which is why we constantly research the taste of our customers and add favourite businesses and products to Booyaa. We are eager to hear from you and what you would like to see on Booyaa. Shoot us a message through CONTACT US and tell us what we should add to make your life easier.

You can order any time of the day. Shops featured on Booyaa have different opening times and so if you order during the shop’s opening times order will arrive shortly after. Should you choose to order while the shop is closed, your order will arrive shortly after the shop opens and delivery collected from the shop.

Once you have placed your order, the shop automatically receives it and starts the preparation. Our driver is notified at the same time and once packaged, pick it up and delivers it to you. You can track the stages of your order (e.g. preparation, delivery, order delivered) through our real-time app. Estimated time of delivery makes it easy to plan other activities.

Our app allows you to pick your preferred delivery time as long as you allow enough time for order preparation and delivery which may take between 30 to 90 minutes. Our delivery scheduling system is designed to deliver your order as quickly and safely as possible.

Yes, as long as the shop you are ordering from permits this option. Please make sure you have enough cash available for the driver and you hand the cash to the driver safely e.g. in a small plastic bag or in an envelope.

Booyaa does not have a minimum spend although individual shops may set their own minimum spend. Why don’t you visit the Booyaa app and check it out at the check out?

Yes you can. Make sure you hit the collection button instead of delivery. Remember to check what time the order will be ready for collection to avoid waiting.